If you are facing an issue and got an error code when making a purchase, please refer to the list below to see some possible codes along with suggestions for the next steps to take or try:
|Steps to Take
Error code 213 means that the transaction is expired. It could be because of:
Please restart your device and try to make a purchase again if you didn't get charged.
But if you already made a payment or got charged, please contact us here and attach your payment proof. So that we could help you to check it on our system.
|This means that you have attempted to make a purchase using a payment channel that is not yet activated.
|Make your purchase again using a different payment channel.
|This means that you have attempted to make a purchase using a price point that is not yet active in Coda's system.
|Please try your purchase again using a different price point.
|This means that the IP address from which you initiated a purchase is blocked.
|Try to restart your device if you are using mobile data or restart your modem if you are using Wi-Fi.
|This means you have exceeded the daily or monthly limit that was set by the mobile network.
If you have further questions, do not hesitate to contact us via email by submitting a ticket.
|Payment Method: Starhub
This means that your mobile number is blocked from using any kind of premium service or online transaction.
|Please call StarHub Customer Service for unblock request.
This could be the cause of:
|Please make sure your phone number is not in a grace period and that you have enough phone credit to complete your purchase, and then try again after 15 minutes.